Digitalization in the media industry provides greater power to the consumers. Every media company is now looking towards scalable and cloud-based solutions to help them adjust. The media industry is at its peak of bringing revolution. However, a dramatic shift of power to the consumers is affecting virtually almost every media company. Rather than renting a DVD, people can now watch their favorite TV shows on their smart TV, watch the news on their tablet, and get the customized cooking recipe on their smartphones. Today you can watch anything you want on whatever device you choose and at the time that suits them. Apart from the entertainment industry, digital transformation impacts positively on employment and improving customer’s experiences.
Following are three major areas that have undergone a digital transformation!
- Entertainment Industry
- Wide Audience
Many television viewers use the second electron device or second screen for connecting a show they are watching. It can be any device such as smartphones, laptops, or tablets used during shows or commercial ads airing on television. The second screen makes television more communicating for users and provides social buzz around particular shows.
- Digital Form of Music
Many thanks to digital transformation in the media and entertainment industry. The distribution and production cost of recorded music now becomes much cheaper than before. Previously, music lovers had to visit the store to buy a physical copy of their favorite music album. They can now listen and download various songs via the internet or watch online music videos easily. Due to digital music’s dominancy, most online sites enable users to free download these music files. Online divergence is the future of media and the entertainment industry. These industries collaborate with digital consulting companies to get as many benefits as they can from the internet.
- Easy Distribution
Traditionally, game lovers would have to visit the video game store to purchase their favorite games. Today, gamers can digitally download the games. Also, they can play with other gamers located anywhere in the world by connecting through the internet. The digital age of the gaming market offers High-definition and better gaming experiences.
- Digital Transformation Impacting Tech-Trends
Video Creation Technology
Undoubtedly, video streaming is considered the key addition in the entertainment world. Visual representation is thought to be a master approach to deliver the content correctly. Still, it is challenging to create many videos for a distinctly huge audience. API solutions and automated video representation solutions are the leading video-developing technologies that help to simplify the process for video creators.
Augmented Reality and Virtual Reality
The tech industry’s spotlight is on Augmented Reality (AR) and Virtual Reality (VR). It is the most promising innovation in the technology world that strengthens the connection between the consumers and the content creator. Almost every business uses this technology to enhance their reach by the viewers. For instance, business geniuses like Google and Facebook Utilize AR or VR to enhance mobility, accessibility, and pricing effectively. Be it story-driven video content or live streaming, Augmented and Virtual reality app development has improved its experience.
Many business industries adopted IoT to experience new ways of success. During the lockdown, where every business was suffering globally, online companies such as Amazon and others enjoyed millions. In the share market, they were on the top. Internet-of-things app development is undeniably leading a considerable rift in the business industry. It is used to conduct various targeted advertising campaigns and in the creation of excellent quality content. In addition, IoT can help businesses in wider reach and expand their services to a global audience. Another benefit of this technology is that it helps to improve the personalized content.
- Data Analytics and Public Relations
Public relations (PR) have adopted the big data realm and integrated complete information from that data to enhance PR strategies. Data analytics from any online advertising determine more than a specific advertising campaign and detect various campaign shifts. Marketers can improve their ad’s message, the channel to air it, and get full insights about their audiences by collecting the data. Professionals in public relations are generating new, more efficient advertising campaigns through data analysis. Today, a large amount of big data enables communication professionals to foresee new cycles and interests. Also, they can discover which channel covers their business most and build potential relationships with influencers, media houses, and other companies. Few metrics related to PR may look intangible. Big data is reshaping the concept of public relations with its ability to give sense to all the intangible noise.
- Digital Transformation Impacting Customer Behavior and Experience
- Better Customer Experience
Incorporating both back and front ends are merely an area of transformational challenge based on the technology and processes. So far, people are considered an essential element of customer experience management and the holistic user experience optimization tactic. Both are internal, as, of course, it is regarding the customer experience. Suppose you are using digital customer experience process and interaction to accomplish the user experience optimization aims. Ensure that all of these tools and digital touchpoints are valuable enough that every user wants them instead of more expensive and low-quality services.
- User Experience Optimization and Process Optimization
Both of these must go hand in hand. For excellent customer experience, everything matters, data, processes, agility, technology, information, integration, IT, business, alignment, and digitalization. What matters more than all these processes and technologies is the user or people interested in your business. You cannot guarantee the improvement in customer experience with all the above-said processes or technologies. According to a survey led by AIIM, every element relating to the customer experience were outlined more frequently than successful future business drivers like process automation. For instance, it includes fast customer response, accurate and constant customer interactions, and offering the best customer experience. However, all three areas, like the process aspect, customer experience, and human element, work together.
The media industry is transforming day by day as consumers need fast and high-quality content with easy access. Every business, be it entertainment or technology, have a profound impact by digital transformation. In addition, innovations in this technology-driven age require more efficient data collection and analytics to improve its marketing campaigns. Also, digital transformation brings better customer experience and interactions that will help every industry to reach more potential audiences.