Best 3 Customer Contact Channels In 2020-2021

A dedicated customer care support team has proven to increase the number of sales and it is a motivating point for the paying customers. However, it is not an easy task to set up a dedicated customer care service because it has many challenges. Many companies have come forward with support team outsourcing service for the business people to establish the business.

Why do you need a Customer Contact Channel?

Many business people underestimate customer care service because they don’t comprehend the challenges. However, it has a lot of benefits that we don’t know until or unless we try to establish ourselves. Allow us to give you a few points to understand the benefits of having a customer contact channel for the business.

A) A customer support team’s existence improves brand value in the market. A new customer would not purchase or subscribe to a service because they don’t know about you. Only reputed businesses have a 24/7 customer care support team and that will improve brand value in front of the new customers.

B) Human beings believe in “hope” word because it reassures them about the situation. If you have a “24/7 customer care” point in the feature list, then it will reassure them about the product or brand, or service.

C) Many surveys have proven that having dedicated customer care increase sales. Paying customers will rely on your brand more and it is a good investment in the long term.

Now, you should hesitate to outsource customer care services because it is cheaper than setting up in your office. Allow us to introduce reputed outsourcing customer support companies, so you don’t have to wander around to find ideal companies to rely on.

1. SupportYourApp

SupportYourApp is a Ukraine-based outsourcing company that offers services in support 30+ languages all around the world. SUP has been in the business for 7 years and they have served many clients coming from different countries. Businesses can consult with SUP and they will provide 24 hours and 365 days of customer support services for your company.

The Ukraine-based outsourcing company has worked with many companies, who have a wide range of products, services, and language. Don’t worry about novice experience because SUP has professional trainers, team leaders, managers, and experts in staff management. The SUP will take care of the management, employees’ salaries, quality, infrastructure cost, and more.

SupportYourApp has taken Outbound Projects, Inbound Projects, Back Office Support, eCommerce Support, Amazon Customer Support Outsourcing for Sellers, and more. You should take a moment to contact the outsourcing company because they welcome 2 clients a month only.

2. Flatworld Solutions

Flatworld Solutions is an Indian company that is offering outsourcing solutions to small businesses and enterprises. India is a large market for the customer support team because you will find hard-working employees, who are innovative, educated, and humble at the same time. Flatworld is operating customer support operations for 15 years and they have been working with domestic & international clients for a long time.

The Indian-based customer support company is offering inbound services, outbound services, telemarketing services, technical support services, email support, chat support, and more. Indian market is known for offering customer care services for low-price and that’s where Flatworld Solutions excels. The Indian company asking price starts from $8 – $25 depending on the scale of service.

3. GCS Agents

GCS Agents is a North Carolina-based outsourcing company, who has been in the business since 2001. You have 19 years old American company that has a fluent English speaking customer support team. If your primary objective is an English-speaking team, then you can approach GCS Agents, who are a bit expensive, but it’s worth it.

GCS has a well-trained representative on a full-time and part-time basis. The company has developed a “Proprietary Coaching Module” that helps the representatives to understand the product or service and work with the callers. Most American companies are known to improve quality and GCS is one of them. If you are looking for English-speaking staff at a reasonable cost, then GCS is for you.

Bottom Line

If we were in your boots, then we would select SupportYourApp because they have strong ethics, policy, training facilities, quality management, and all of it comes at an affordable cost. Let us know what do you think about 3 customer contact channels in 2020-2021 in the comment section below.

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